Reference

Terms and Conditions That Govern Your pk 999 Account

These terms set out what you agree to when you open and use your pk 999 account — covering deposits through bKash, Nagad, and Rocket, how we handle withdrawals, and what we expect from account holders.

Applies to all account activitybKash, Nagad, Rocket coveredRegion and law dependentAccount holder responsibilitiesSubject to change with notice
pk 999 Terms and Conditions That Govern Your pk 999 Account
POLICY PRACTICE

How We Apply These Terms to Your Account

We apply these terms consistently across every account, whether you deposit via bKash, Nagad, or Rocket. Understanding how we handle key areas keeps your account in good standing and avoids unnecessary delays on withdrawals or wallet verifications.

Account Security Your login credentials are your responsibility under these terms. We use OTP verification on login and at withdrawal confirmation to protect your account wallet from unauthorised access.
Identity Verification When a withdrawal is requested, we verify that the receiving bKash, Nagad, or Rocket number matches the mobile number registered to your account before releasing funds.
Data Retention We retain account records — including transaction logs for bKash, Nagad and Rocket activity — for as long as required by applicable law in your region and as necessary to resolve disputes.
Term Updates and Notice Material changes to these terms are posted on this page with a clear revision date. For changes that directly affect withdrawal or deposit conditions, we send notice to your registered contact.
CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you need to raise a concern about your account under these terms, our support team is available through the channels below. Have your registered mobile number or email address ready so we can locate your account quickly.

Live Chat Open the chat window from any page on pk 999. Describe your terms query and include your account email so the team can pull up your details without delay.
Email Support Send your terms-related question to our support address. Include your registered mobile number and the specific clause or account action you are querying for a faster response.
Account Help Centre Log into your pk 999 account and open the Help section. Raise a ticket directly tied to your account wallet or withdrawal status for a tracked resolution path.

Common Questions About These Terms

These questions cover the situations account holders most often raise when reading through the terms. If your query is not here, contact support through live chat or email.

The core terms apply equally across bKash, Nagad, and Rocket. Wallet-specific steps — such as the account number shown at deposit — follow each provider's own process, but the account rules remain the same.

Access depends on your local law and eligible region. These terms do not override legal restrictions in your jurisdiction. It is your responsibility to confirm that accessing the platform is permitted where you are.

We may suspend or permanently close an account for breaches including duplicate registrations, providing false identity details, or misuse of wallet verification steps during a withdrawal request.

We post the revised terms on this page with an updated date. For changes that materially affect deposits, withdrawals, or account access, we send a notification to your registered mobile number or email.

You can submit a data request through our support team via email or the account Help section. We handle retention in line with applicable law and will respond within a reasonable timeframe for your region.

Raise a dispute ticket from inside your pk 999 account or contact support by email. Include your account details and the specific term you are querying so we can review the case properly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.