Reference

What You Agree To When You Use pk 999

These terms set out the rules that apply when you open an account, make a deposit via bKash, Nagad, or Rocket, and access the lobby.

Account eligibility rulesDeposit and withdrawal conditionsPlatform access by regionAccount security obligations
Explore the Lobby Read FAQ
pk 999 What You Agree To When You Use pk 999
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data and transaction records are held in line with our privacy policy. We do not sell personal data to third parties. When you make a deposit through Rocket or Nagad, the transaction reference is logged against your account for verification and dispute purposes — we keep those records for as long as your account is active and for the retention period required after closure.

Data Retention

We keep your account records and payment history — including bKash and Nagad transaction references — for the period required by our internal policy and any applicable regulatory obligation.

Cookie Use

We use session cookies to keep you logged in across pages and analytical cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your login is protected by a one-time password sent to your registered mobile number. Never share your OTP. If you lose access to your number, contact support before attempting a login reset.

Access Requests

You can request a copy of the personal data we hold on your account by writing to our support email. We aim to respond to data access requests within a reasonable period of receiving them.

CONTACT CHANNELS

Reach Us About a Legal or Account Issue

If something in these terms is unclear, or you need to raise an account or payment dispute, use any of the channels below. For wallet-related queries — a bKash transaction that did not credit, a Nagad withdrawal held for verification — live chat gets you a response fastest during active hours.

Live Chat Open the chat window from any page in the lobby. Use this for urgent account issues, payment holds, or questions about how a specific term applies to your situation.
Email Support Write to our support address for formal queries, dispute documentation, or requests to close your account. We respond to legal and account queries in writing via email.
Help Centre The Help Centre covers account verification steps, wallet connection procedures, and common questions about access conditions by region — check there first for policy questions.

Common Questions About Our Terms

These are the questions we get most about the legal side of holding an account with us — covering eligibility, data, access, and what to do if something goes wrong.

Access depends on your local law and whether Bangladesh is an eligible region at the time you log in. It is your responsibility to confirm that online gaming is permitted under the laws that apply to you.

We retain your account records, including payment history for bKash, Nagad, and Rocket transactions, for the period set out in our privacy policy. You can request a copy before or after closure.

Yes. Write to our support email with your account details and a data access request. We will confirm receipt and respond within a reasonable timeframe in writing.

If we update these terms and you do not accept the new version, stop using the account and contact support to request closure. Continued use after an update counts as acceptance.

You are responsible for keeping your login and OTP secure. Report any suspected unauthorised access to live chat or support email immediately so we can place a hold on the account while we investigate.

Yes. All wallet deposits — bKash, Nagad, Rocket — are subject to the payment conditions within these terms. Each transaction confirmed through your account is treated as authorised by you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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